Terms And Conditions

Terms of use

Welcome to the www.rakun.gr website. www.rakun.gr is the online store for the sale of the public limited company under the name “G. A. VASILAKIS SOCIETE ANONYME COMMERCIAL AND INDUSTRIAL COMPANY”(no. REGISTRATION NUMBER 077113127000) Heraklion Tax Office and the distinctive title “VASILAKIS SA”, which is based on Agiou Alexandrou, 71, __99 : _______________ (hereinafter referred to as the Company for reasons of brevity).

The use of the above website and the online store of the Company are governed exclusively by the following terms and conditions. Any user who enters and uses the above website or trades with the online store (hereinafter referred to as the User or Customer for reasons of explicit consent) expressly agrees and unconditionally accepts these terms and conditions, as well as the terms of sale and Personal Terms. and Cookies.

The Company reserves the right to unilaterally modify or change the content of the website www.rakun.gr at any time without prior notice to users. Users are responsible for periodically checking for any changes to these terms of use. The Company informs the users through this website of any changes in the terms of transactions.

By entering the website and transacting in the online store Users of the website and the Customers of the store expressly and responsibly declare that they are adults and that they do not lack legal capacity. The use of the website is prohibited by minors or by persons who lack legal capacity. If a User does not agree with the terms and conditions of this website, he is obliged to abstain from it as well as from his transaction with the online store.

1. Information provided and products available

The Company is expressly committed to the identity of the products available in its online store, the completeness, and validity of the information provided for them, and their description. The Company is not responsible for any typographical or technical errors which arose unintentionally, by mistake or inadvertence, or due to technical failure or force majeure, in the context of good faith.

2. Disclaimer of Warranties and Limitation of Liability

The Company is not responsible for any technical problems that may occur to users when attempting to access the Website or during their visit to it.

The Company bears no responsibility for acts or omissions of third parties and especially for unauthorized interventions of third parties in products and/or services and/or information, or malicious software which they may have distributed/disseminated through the website and the online store.

Where this website contains references to third party websites, the Company for the content of these pages as well as for any damage or loss that may arise from their use, as the user receives access to them at his own choice and responsibility.

The Company cannot guarantee the availability of the products and services displayed on its website and/or in its online store.

The Company can not guarantee that there are no errors in the information provided, photos, or description of the products displayed.

All the content of this website and the online store is available "as is" and the Company does not provide any warranty regarding the products displayed on its website, the terms and conditions of use, and so on.

The Company does not bear any obligation for compensation or monetary satisfaction due to moral damage from the above causes or due to the untimely delivery of its products and the provision of its services to Customers.

The Company disclaims any liability for any damages suffered by its Users and Customers, from the use of its website, its online store, its products, and services.

3. Obligations of Users / Customers

Each User is free to use the website and the online store at his own risk. The use of the website and the online store are subject to applicable national and EU law and International Law and the User / Customer is committed to complying with them.

The user of the www.rakun.gr website accepts that he will not use the Company's online store for sending, publishing, and generally in any way transmitting illegal, harmful, threatening, racist, offensive, defamatory, defamatory, defamatory, vulgar, obscene, obscene, libelous minors content, or any content that is not allowed to communicate and transmit in accordance with national and EU law. The visit to the Company's website and the transaction with its online store must take place in a way that does not prevent their use by third parties.

By using the Website and/or transmitting to the Online Store, users warrant that they will not invade or install software viruses or any other code, files, or programs designed to interrupt, damage, destroy or otherwise obstruct the operation of any computer software or hardware, intentionally or unintentionally, that they will not harass third parties in any way and content, that they will not use the website to collect or store users' personal data.

The User is obliged to use this website and/or to trade with its online store in accordance with the law, good manners, and these terms, and not to perform acts or omissions, which may cause damage or malfunction or affect or jeopardize the provision of the Company's products and services.

4. Intellectual Property Rights

All content on the company website and its online store (distinctive title, mark, graphics, images, photographs, text) are the intellectual property of the Company, which is protected by national, EU, and international law. The copyright works of third parties for which the Company has received a legal license may also be displayed on the Company's website and/or online store. Therefore, none of them may be sold, copied, modified, reproduced, reposted, uploaded, transmitted, or distributed in any way in whole or in part. Users should not be misled as to the true owner of the site content.

The names, trademarks, images, logos and insignia, representing the Company or third parties and their products or services, belong exclusively to the Company or third parties and are protected by the relevant trademark and trademark and industrial laws property. Their appearance on the website should in no way be construed as a transfer or assignment of their license or right of use. Therefore, the Company does not bear any responsibilities arising from the use in any way by third parties of the above marks and distinctive features of third parties.

5. Hyperlinks to other sites (links)

The company does not control the availability, content, privacy policy, quality, and completeness of the services of other websites and online stores to which it refers through links, hyperlinks, banner ads, and other advertisements and therefore bears no responsibility for any damages which Users wanted to suffer from his transition to them.

Terms and Conditions of Purchases

These terms and conditions together with the "Terms of Use" and the "Privacy Policy" apply to any purchase of products or services made by the company under the name "G. A. VASILAKIS SOCIETE ANONYME COMMERCIAL AND INDUSTRIAL COMPANY ” (no. REGISTRATION 077113127000) and the distinctive title“ VASILAKIS SA ”, which is located at Agiou Alexandrou , 2810-381800, email: contact@rakun.gr (hereinafter the Company) through its online store (www.rakun.gr) (hereinafter the Online Store) and constitute the overall binding agreement between the Company and its Customers.

6. Formation of contract

The information included in these terms and conditions, as well as the content of the website and the online store of the Company do not constitute a proposal for concluding a contract, but an invitation to a contract and are clearly informative. The contract between the Company and the Customer is not considered concluded, only when the order is explicitly accepted by the company.

To place an order you will need to follow the purchase process and press the "Payment" button. Before placing the order, the Customer receives through specific link knowledge of the "Terms and Conditions of the Market", the "Terms of Use" and the "Privacy Policy" and then selects the indication "I have read and accept the Terms and Conditions of Purchases, the Term of Use and the Privacy Policy."

With this indication the Customer states explicitly and unreservedly that before the submission of the order he received in a clear and understandable way the knowledge of the information:

a) The main features of the products and / or services ordered, as described on the website and online store. The Customer must check each relevant feature before placing his order. The Company is not responsible in case the Customer fails to be informed about the above, as well as any typographical or technical errors that have arisen inadvertently, by mistake or inadvertence, or due to technical damage or force majeure, in good faith.

b) Name, address, telephone number, fax, e-mail address, tax registration number and GEMI registration number of the Company.

c) the total price of the order products and services, including VAT and any charges, the method on which the price is to be calculated, as well as any additional shipping, delivery or postage charges and any other costs or in the event that these charges cannot be calculated in advance, the fact that the Customer may be charged additional charges. These additional charges or any costs which were not disclosed to the Customer at the time of the order are not charged to the Customer without his prior consent. Shipping costs are not calculated in the total prices of the products and services of the order, since they are calculated based on the Customer's choice for the shipping method.

d) the cost of communicating the means of distance for the conclusion of the contract, when it is calculated on the basis of other than the basic tariffs.

e) means of payment, delivery, execution, the deadline within which the supplier undertakes to deliver the goods or provide the services

f) the conditions, the deadline and the procedure for exercising the right of withdrawal, in accordance with the relevant condition and the annex to this

g) reimbursement costs, if borne by the consumer

h) the circumstances in which the consumer has no right of withdrawal or in which he has lost it

i) the existence of liability of the Company for real defects and lack of contracted product properties in accordance with Laws 2251/94 and 534 of C.C

ia) Where applicable, the existence and conditions of application of Customer support services after the sale, after-sales service and commercial guarantees.

ib) the duration of the contract, where applicable, or, if the contract is for an indefinite period or the automatic extension, the conditions for the termination of the contract

ic) applies, the minimum duration of the Customer's obligations under the contract.

id)  where applicable, the existence and conditions of deposit of money or other financial guarantees (eg advance payment in case of pre-order, etc.) that must be paid or provided by the Customer, whenever the Company so requests.

ie)  where applicable, the possibility of recourse to an out-of-court grievance and redress mechanism to which the Company belongs, as well as the ways to access it.

if) where applicable, any typical interoperability of digital content with hardware and software of which the Company has knowledge or is reasonably expected to have knowledge.

ig) the obligation to pay upon submission of the order.

Receipt of the order is confirmed by a letter to you ("Order Confirmation") which will provide a brief overview of your order, the total price of the order products, shipping costs and any other costs. All orders are accepted by the Company and this acceptance will be confirmed by sending you an e-mail confirming that the product has been shipped ("Shipping Confirmation"). The contract for the purchase of a product between the Company and the Customer ("the Contract") will be considered concluded only when the Shipping Confirmation is sent by the Company. The Contract will apply only to the products whose shipment the Company has confirmed in the Shipment Confirmation. The company is not obliged to supply you with the Customer any further products that may be part of its order, only when the shipment of these products is confirmed with a separate Shipping Confirmation.

LIMITATION OF LIABILITY

In the context of good faith and transactional ethics, the Company is not obliged to accept an order and enter into a sale of products and / or services, which due to typographical or computer error, appear in the online store with an incorrect price, ie lower or higher than during that period. If in order such an error in the price is found only in a part of the ordered products, then the order is valid and executed normally for the rest of the products and is considered incomplete for the products in which the error was found, unless the items in the order are related, they are to be used as a whole and operate as a unit with each other and the Customer declares that the partial fulfillment of the order does not serve his needs or interests, so the Company must cancel the entire order.

7. Product availability

The Customer is informed about the availability of the products through indications that are placed on the page of each product or service in the online store. The Company reserves the right to make its products available if they are not available at the time of the order. In this case, the Company reserves the right not to accept the specific order and therefore not to prepare the sale. Any payments will be returned to the Customer without undue delay, in the same way that the Customer chose to pay for his order. If the lack of availability concerns only a part of the ordered products of the order, the rest of the order is executed normally.

8. Order rejection

The Company reserves the right to reject the Customer's order, even after sending an Order Confirmation message at its sole discretion.

9. Delivery

The products of the order can be received by the Customer directly from the Company's store or sent to him by Courier Company or Transport Company. The Company notifies the Customer each time the estimated delivery time of the product of the order, depending on the availability, the circumstances of the method of receipt or the method of transport, which can range between 3-5 days. In any case, the Company undertakes to deliver the product within 30 days from the Shipping Confirmation of the order. The Company is not responsible for delays in the order (including its delivery) which are not due to its own fault or for reasons of force majeure. Indicatively as reasons for force majeure can be considered strikes, terrorist acts, war, health crisis, supplier / transport / production problems, natural disasters and so on. If the Customer considers that he no longer has an interest in the execution of the contract, he can terminate it and the Company is obliged to return any price paid and any other amount paid under the terminated contract of sale. 

For the purposes of these Terms, delivery will be deemed to have taken place or the order will

It is considered to have been delivered when the Customer or a third party designated, other than the carrier, has acquired physical possession or control of the products, which will be evidenced by the signing of the receipt at the agreed delivery address.

In the case of sending products with the indication "SHIPPING BY TRANSPORT" to urban centers, the delivery of products takes place "on the sidewalk".

10. Failure of Delivery

If, after 15 days from the moment the order is available for delivery, the Customer does not receive the order for reasons not due to the fault of the Company, the Customer's wish to cancel the Contract is concluded, which is not executed. . As a result, the products of the order will be returned to the Company, which must return to the Customer any payment received from him from the canceled order, including delivery costs (except for any additional delivery costs that arise in case the Customer has chosen other delivery method than the basic and less expensive method offered by the Company) as soon as possible and in any case within 14 days from the date on which it is considered that the Contract ceased to exist.

11. Passing of Risk

Responsibility for the products is transferred to the Customer once the Customer or a third party designated, other than the carrier, has acquired physical ownership or control of the products

12. Withholding of ownership

The sale of products takes place with withholding of ownership. Any delivered products remain in the ownership of the Company until the final, full and complete payment of the price to it.

13. Price payment

The price of each product is listed on the website and in the online store, except in cases of obvious error or omission, for which we will inform you with a new email which will include the actual prices of the product to re-confirm your order or to cancel it. In case of cancellation we will refund you in full the amount he has paid for this product. The prices on the website include VAT, but not shipping and cash on delivery costs which are added to the total price, following the Customer's choice of the shipping method upon completion of the order. The Company reserves the right to change its prices at any time without prior notice to the Customer.  

Payment of the price can take place by a) cash on delivery, b) bank deposit, c) credit or debit card and d) PayPal. In the event that the Customer chooses to pay the price by cash on delivery, he is charged with additional cash on delivery costs of 2.00 euros. For the execution of product orders with the indication "SHIPPING BY TRANSPORTATION" the payment of the price can take place by a) bank deposit, b) credit or debit card and c) PayPal.

14. Transport  Costs

The Customer is not charged with shipping costs for all orders which are sent within the limits of Greek territory and to the usual accessible areas served by the transport companies.

15. Withdrawal

You have the right to withdraw from this contract within 14 calendar days without giving any explanation. The withdrawal period expires 14 calendar days from the day after you acquired or a third party other than the carrier and designated by you acquired physical possession of the goods or the last good. In order to exercise the right of withdrawal, you must inform the company under the name “G. A. VASILAKIS SOCIETE ANONYME COMMERCIAL AND INDUSTRIAL COMPANY ”(no. Registration Number  077113127000) and the distinctive title“ VASILAKIS SA ”, which is located at Meg. , 2810-381800, email: contact@rakun.gr for your decision to withdraw from this contract with a clear statement (eg letter to be sent by mail, fax or e-mail). You can use the attached form of withdrawal form, without this being mandatory.

Consequences of withdrawal

If you withdraw from this contract, we will refund all money we receive from you, including delivery costs (excluding additional costs due to your choice to use a delivery method other than the cheapest standard delivery method we offer), without unjustified delay and definitely within 14 calendar days from the day we are informed of your decision to withdraw from this contract. We will refund the above using the same payment method you used for the original transaction, unless you have expressly agreed otherwise in each case, you will not be charged for such refund. We have the right to delay the refund until we receive the goods back or until you provide proof that you sent the goods back, whichever comes first. You must return the goods or deliver them to us, at your own expense, without undue delay and definitely within 14 calendar days from the day you told us you are withdrawing from this contract. The deadline is considered to be met if you return the goods before the end of the 14 day period. Also, you are responsible for any reduction in the value of the goods resulting from manipulation that was not necessary to determine the nature, characteristics and function of the merchandises. 

16. Exceptions to the right of withdrawal

The right of withdrawal provided in Law 2251/94 for distance and out-of-store contracts is not valid in the following cases:

(a) service contracts after the full provision of the service, if the execution started with the prior explicit consent of the consumer, and with his acknowledgment that he will lose his right of withdrawal once the contract has been fully executed by the supplier

(b) The supply of goods or services the price of which depends on money market fluctuations which the supplier cannot control and which may occur within the withdrawal period

(c) The supply of goods manufactured to the specifications of the consumer or clearly personalized

(d) The supply of goods which may be damaged or expire soon

(e) The supply of sealed goods which are not eligible for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery

(f) The supply of goods which, after delivery, by reason of their nature, are         inextricably mixed with other elements

(h) Contracts in which the consumer has specifically requested a visit from the supplier with a view to carrying out emergency repairs or carrying out maintenance work. If, in the event of such a visit, the Supplier provides services in addition to those specifically requested by the Consumer or goods other than compulsory spare parts used during maintenance or repairs, the right of withdrawal shall apply to such Additional Services or Goods.

(i) The supply of sealed audio recordings or sealed video recordings or sealed computer software, which were unsealed after delivery.

17. Defectiveness or lack of agreed product quality

In case of liability of the Company for a real defect or for lack of agreed quality of the product, the Customer is entitled at his choice: a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a reduction of the price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the Customer chooses the correction or replacement of the product, the Company must make a correction or replacement in a reasonable time.

The Company does not provide commercial guarantees for durable consumer goods with an estimated lifespan of more than two years.

18. Return Policy

In case the Customer considers that the product of the Order does not comply, at the time of delivery, with the terms of the Contract, you should immediately contact the Company at the email address contact@rakun.gr. The email should contain a copy of the purchase document if it is a defective product, photos of the defective product and the return form / refund form. In case of return of a defective product, please send an email with the subject "RETURN OF A DEFECTIVE PRODUCT". The company does not accept returns:

- After 15 days from the delivery of the products to the Customer

- Products tailored to the needs of the Customer

- CDs / DVDs whose packaging has been removed

- Sealed products which cannot be returned for health reasons and which were unsealed upon delivery

The products must be returned in exactly the same condition as received by the Customer, in their packaging, with all the documents that accompanied it including the purchase document.

In the event of a defective product, the Company will carefully consider the Customer's request for a refund and will inform him via email within a reasonable time of whether he is entitled to a refund or replacement. In the same message the Company will inform the Customer about the courier company or the transport Company to which the Customer must deliver the returned products. The Customer will not be charged for return costs. The Company chooses at its discretion the manner and means of transporting the returned products. In the event that the Customer is entitled to a refund, we will perform the above refund using the same means of payment that you used for the original transaction, unless you have expressly agreed to something different in each case. If the payment has been made by cash on delivery, your refund will be made by bank transfer. We have the right to delay the refund until we receive the goods back or until you provide proof that you sent the goods back, whichever comes first.

In case of return of a non-defective product for replacement with another product, for change of size, or color, the Company will very carefully examine the Customer's request for return and will inform him via email within a reasonable time of the availability of the product he requests with his return. In the same message the Company will inform the Customer about the courier company or the transport Company to which the Customer must deliver the returned products. The Customer will not be charged for return costs. The Company chooses at its discretion the manner and means of transporting the returned products.

In the case of non-defective products, where the Customer wishes a refund, he must send the company a completed refund form. In this case the Customer is charged with the shipping costs of the returned products. The company will perform the above refund using the same means of payment that the Customer used for the initial transaction. If the payment has been made by cash on delivery, your refund will be made by bank transfer. We have the right to delay the refund until we receive the goods back or until you provide proof that you have returned the goods, whichever comes first.

19. Personal Data

The Customer fills in personal information (eg name, e-mail address, telephone) in the special Order Form available in the online store, in order to submit his order for products and / or services to the Company. The Company, as the Processor, collects the information absolutely necessary for the processing of the above transactions, which is entered by the Customer ("personal data" or "Data"). fulfillment of the contract of sale with the Customer and in any case for a period not exceeding five years from the termination or expiration of this contract, as defined by law for the limitation of any claims and for reasons of liquidation. The tax data as well as those required for control purposes by the supervisory authorities will be observed as defined by the current legislation. They will then be destroyed safely, provided that their maintenance is no longer required to meet the above purpose or to cover the Company's business, tax, or accounting claims or to defend its rights before a Court or Authority. Customer’s Data is accessed by the absolutely necessary staff of the Company, which is committed to maintaining confidentiality and the companies that cooperate with us, which process the Data as Executors of the Processing on our behalf and in accordance with our orders. For more information on the processing of your personal data and the exercise of your rights read the Privacy Policy.

20. Final Provisions

The Company reserves the right to modify these terms and conditions at any time, without prior notice to consumers. Customers are encouraged to check these Terms and Conditions of Purchase before each order.

Contracts through the online store are governed by European and Greek law, in particular by legislation governing issues related to e-commerce, distance selling and consumer protection. Any dispute that arises and which arises from the contractual relationship between the Company and the Customer, competent for its resolution are the competent Courts of Heraklion, Crete. For the out-of-court settlement of the dispute, the Customer can address the competent bodies for out-of-court settlement of consumer disputes, e.g. at the General Secretariat for Consumer Affairs of the Ministry of Development and Competitiveness (Kanigos Square, 10181, Athens, www.efpolis.gr, tel .: 1520, fax: 2103843549), to the Consumer Ombudsman (www.synigoroskatanaloti.gr, 144 Alexandras Ave. 114 71, Athens, tel .: 2106460734, fax: 2106460414), to the Committees for Amicable Settlement of consumer disputes (article 11 of law 2251/1994) located in the local Municipalities of the country.

According to the Directive 2013/11 / EC, which was incorporated in the Greek legislation with the JM 70330/2015, the possibility of electronic settlement of consumer disputes with the Alternative Dispute Resolution procedure in the whole of the European Union is now foreseen. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use this website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement of the difference. The certified for this purpose Alternative Dispute Resolution Body (ADR) is: European Consumer Center of Greece (ECC GREECE), Alexandras Ave. 144, 11 471, Athens, +30 2106460284 +30 2106460784 info@eccgreece.gr. The Customer can contact the above body in order to guide him throughout the process of submitting and processing his complaint.

These terms and conditions are underlined, that it applies to transactions only with natural persons, who are traded for reasons that do not fall within their commercial, handicraft, business or free professional activity.

If any part of the contract of sale in accordance with these terms proves void or unenforceable by a court decision, the remaining contract will remain in force.

21. ANNEX - MODEL OF WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To the societe anonyme with the name “G. A. VASILAKIS SOCIETE ANONYME COMMERCIAL AND INDUSTRIAL COMPANY ”(Registration Number 077113127000) and the distinctive title“ VASILAKIS SA ”, which is located at Meg. , 2810-381800, email: contact@rakun.gr.

I hereby declare (*) we hereby withdraw (*) from my / our contract (*) for the sale of the following goods (*) / the provision of the following service (*), which (*) which (- (a) ordered on (*) / received on (*): ________________, by (*) _________________ [name of consumer (s)] ], resident ________________________________ [consumer address (s)].

Signature of consumer (s) (only if this form is notified on paper)

___________________________

 Date

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 (*) Delete where not applicable.